Our films are designed to be re-brandable. You can remove the labels of the t-shirt, and insert either a generic brand, or your own brand. This is important, as some customers do know the value of the t-shirt by looking at the neck label. Now that the neck label is gone, and you have a beautiful image already printed on the t-shirt, you can increase the value and thus increase the price.
7 calendar days return for a refund. If you are NOT 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the order date and you are allowed credit of same value of item purchase to exchange with other items in our store. You have to bear the shipping cost back to us, and the new shopping cost if it is an exchange.
All we ask is that the product is... - not used at all, not even once - in the same condition you received it - in the original box and / or packaging - without printing or embroidery
However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Return or exchange procedures Please request for return or exchange by emailing us at sales (at) qcumber.com within 10 days from the day order is received. You have to include the following details in the email: - Order no: - Contact no: - Product to return or exchange: - Reason for return or exchange (so that we can improve!): - Name - Address
Cancellation of orders
-For purchased made and should customer decide to cancel order prior to us sending - we only allow refund in terms of store credit.
Once we receive your request for return or exchange, we shall contact you within 5 business days for further instructions.Please let us know the item you like to have in exchanged. In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping and we will make sure we send the correct items to you, ALL at our expense. Once your return is received and inspected by us (usually within 72 hours of receipt), your exchange will be processed and we will contact you to arrange the exchange or refund you credit to use in our store.
Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
How we use collected information Qcumber.com may collect and use Users personal information for the following purposes: - To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. - To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. - To improve our Site We may use feedback you provide to improve our products and services. - To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.